Privacy Policies

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Cookie Policy

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This site uses “cookies” to help us remember details of your visits including but not limited to technical information about your visit such as traffic data, location data, browser language, your IP address, the previous website which
you reached us and the type of browser you use. Our privacy policy will apply to our treatment of the information we obtain via our cookies.
A cookie is a small data file that is transferred to your device (your phone or your computer) which collects information, including personal information about you. A cookie could allow the Site to recognize your browser, while
another could store your preferences and other information and let you navigate the Site effectively. Cookies can also help to ensure that advertisements you see online are more relevant to you and your interests.
By continuing to use our website, you accept and agree to this Cookie Policy.

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 Type of Cookies Used

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We may place our cookies on your device via the Site. Accordingly, our privacy policy will apply to our treatment of the information obtained by us via our cookies.

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Managing and Disabling Cookies

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You can choose to accept the setting of cookies. Your browser may allow you to set how it handles cookies. You can manage cookies by activating the setting on your browser that allows you to decline all cookies or which prompts you on whether to accept each cookie. If you use your browser setting to block all or some cookies (including strictly or technically necessary cookies) all or some parts of the Site may not work as intended or
may not work at all without cookies.​

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Changes to our Cookie Policy

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We can change this Cookie Policy at any time. If we make material changes to this Cookie Policy, we will let you know either by posting the changed Cookie Policy on the Site or by sending you an email.
It’s important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide the Site to you, and your only option is to stop accessing the Site. By
continuing to use our website after we post any such changes, you accept and agree to this Cookie Policy as modified.

Ghealdanin Ltd I part of the Freenow Group (“Freenow”), Lyft, Inc. 7-12 Baggot Court, Dublin 2, D02 F891, Ireland,  and this website is committed to following the standards set by national and international law in addition to Freenow policies and ethics.

This Privacy Policy, together with terms of use of the Website (the “Website”), cookie policy  and the documents referred to in them, sets out the basis on which any personal data we collect from you or that you provide
to us will be processed.

In broad terms, “Personal Data” is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier that we collect through this Website. Information is not Personal Data where the information cannot be linked to an identifiable individual.

Our commitment to securing your Personal Data is demonstrated in this Privacy Policy which has been developed to ensure that your Personal Data is handled appropriately. It describes the kinds of Personal Data that Freenow, as a data controller, collects from Website users, how Freenow holds, processes and uses it, with whom it is shared, and how you can contact Freenow for any queries regarding your privacy.
Please read this Privacy Policy carefully to understand our treatment and use of Personal Data.

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Data protection NOTICE

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We, Ghealdanin Limited part of the Freenow Group (“Freenow”), Lyft Inc (“we” “our” or “us”) with our registered office address at 7-12 Baggot Court, Dublin 2, D02 F891, Ireland[1] are fully committed to respecting your privacy and to protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the "Notice") exists to respect and protect the privacy of all users of the services provided by us (the "Services") and is intended to inform you about the way that we treat your personal data.

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1. Scope of Notice

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This Notice applies in relation to the provision of the Services and in particular to your use of, or engagement with, any or all of the following (as applicable):

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1.1 the Swift application software application (the “App”);

1.1.2 the  Ghealdanin Limited website (the "Website"); and

1.1.3 any other communications (whether over telephone, email, SMS message or otherwise) between you and Freenow in connection with the provision of the Services.

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This Notice sets out the basis on which any personal data we collect from you or that you provide to us, in connection with your use of the Services ("Personal Data"), will be processed by us or our third-party service providers. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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For the purpose of the EU General Data Protection Regulation (the "GDPR"), the controller of your Personal Data is Freenow.

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2. YOUR PERSONAL DATA COLLECTED AND PROCESSED

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IMPORTANT: Please note that the below list of Personal Data, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with Section 10 of this Notice.

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2.1 We may collect and process some or all of the following Personal Data about you (as applicable):

 

Data Collected

Data Source(s)

Information you provide

• You provide us with information when you engage with us to use the Services, create an account with us (either through our App, Website or by contacting us through other means), download or install the App, and when you report a problem with the Services, App or Website or when you correspond with us generally in connection with your use of the Services.

• The information you provide to us may include but is not limited to your name, address, e-mail address, address, phone number, age, date of birth, username, password and other registration information, financial and credit card information, and gender.

• We may collect demographic information about you, including through user surveys.

App,

Website,

Other Communications

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Device Information

• Technical information including but not limited to the type of device you use, a unique device identifier (for example, network information, your operating system, time zone setting and device locale)

App,

Website

 

Log Information

• Details of your use of the Services including, but not limited to weblogs and/or other communication data and the resources that you access

App,

Website

 

Location Information

• Depending on how you choose to use the Services (that is, whether through use of our App, Website or by contacting us through other means), we may collect details of your location data to determine your current location.

App,

Website

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Information we receive from other sources

• We work with third parties (including, for example, service providers) and may receive certain information from them about you that they choose to disclose with us. This information may include your name, email, address and location.

Other Communications

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Transaction Information

• We may collect transaction details related to your use of the Services, including the type of services you requested, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. We may also record details as to whether or not a taxi journey is cancelled by you.

App,

Website,

Other

Communications

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Usage Information

• We collect information about how you interact with the Services. This includes information such as access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with the Services.

App,

Website,

Other

Communications

 

3. HOW AND WHY WE PROCESS YOUR PERSONAL DATA

We, Freenow, in our capacity as controller, use the information held about you on the following lawful bases and for the following purposes:

 

Legal Basis

Necessary for the Performance of a Contract

 

Purposes

It is necessary to process your Personal Data to enter into and perform our contract with you in relation to your use of the Services. We will process your Personal Data for the following purposes:

 

• To create and maintain your account and profile, and, to facilitate your use of the Services.

• To help you efficiently access your information after you sign into your App or Website account.

• In the case of phone calls to Freenow, to facilitate the Services by communicating to drivers your name, number, location and destination.

• To enable and facilitate transportation from your location to your destination.

• To process or facilitate payments for the Services.

• To track the progress of your journey.

• To remember information so you will not have to re-enter it repeatedly when you use the Services.

• To facilitate the provision of App or Website support, pop-up notifications and other services.

• To improve the features and functionality of the App or Website to enhance your experience.

If you do not wish to provide us with your personal data for these purposes, we will not be able to enter into or perform our contract with you and you will not be able to use the Services.

 

Legal Basis

To Comply With a Legal Obligation

 

Purposes

We may process your Personal Data as necessary in order for us:

• To comply with applicable Irish and European Union laws.

• To comply with requests from regulators, government entities and official inquiries. 

 

Legal Basis

Legitimate Interests

 

Purposes

It is in Freenow´s legitimate interests to collect and process the Personal Data for the following purposes:

• To facilitate the Services being provided to you through utilisation of third-party software.

• To monitor metrics such as total number of visitors, traffic and demographic patterns.

• To prevent the corruption and/or loss of your Personal Data, to ensure the security of our systems and to carry out regular testing to ensure the smooth maintenance of our systems.

 

You have the right to object at any time to the processing of your personal data carried out on this basis.

When we process your personal data based on our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. We will not process your personal data for 

activities where our interests are overridden by the impact on you.

 

 

4. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

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We, Freenow, may disclose some or all of the data we collect from you in connection with your use of the Services to the following third parties:

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RECIPIENT

• Service Providers: Service providers who may use this information to assist with the provision and improvement of the Services. In particular, we will share your personal data with Taxi Alliance Software Limited AND / OR Coolnagour Limited t/a iCabbi who provide software support services to us in order to facilitate the provision of the Services to you.

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            Our Service Provider may log certain information concerning your use of the App or Website in relation to activities connected with the use of the Services. This information is logged for the purpose of providing the Services. The information gathered is then aggregated and anonymised. From the anonymised information collected, statistics may be compiled in the form of percentages and/or figures relating to users’ interaction with the Services. As a service, certain anonymised statistical information may be supplied to third parties in order to help them understand the likes, dislikes, trends, habits and behaviour of Service users.

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• Advertisers: We may provide advertisers with anonymous (not individual) aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We do not disclose information about identifiable individuals to our advertisers

• FreenowGroup: We may disclose your personal information to other members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

• Law Enforcement Agencies: We may disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

• Buyers and Sellers of Business Assets: If Freenow or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

 

5. LINKS TO THIRD PARTY WEBSITES

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The App or Website may contain links to and from the websites of our partner networks, advertisers and service providers. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own data protection notices and that we do not accept any responsibility or liability for these notices or for any Personal Data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use any such third party services.

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6. STORING AND TRANSFERS OF YOUR PERSONAL DATA

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To the extent that we transfer personal data originating in the European Economic Area (EEA) to countries that have not been recognized as offering an adequate level of data protection by the relevant competent authority (for example, to Lyft in the USA), we rely on appropriate contractual undertakings and data transfer mechanisms as established under applicable law, such as the standard contractual clauses adopted by the European Union.

Where such transfers occur, it is our policy that: (i) they do not occur without our prior written authority; and (b) that an appropriate transfer agreement such as the Standard Contractual Clauses or other transfer mechanism approved by the European Commission and supervisory authorities is put in place to protect your Personal Data. If you would like to find out more about any such transfer, please contact Freenow.

All information you provide to us is stored on our secure servers or the servers of our service providers, contractors or suppliers.  Where we have given you (or where you have chosen) a password that enables you to access the App or Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

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7. HOW LONG WE KEEP YOUR PERSONAL DATA FOR

Freenow will keep your Personal Data for as long as you use the App or Website and for a period of 7 years after you delete your account.

Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.

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8. YOUR RIGHTS & HOW TO EXERCISE THEM

You have a number of rights in relation to your Personal Data which are set out in this Section 8.  In particular these rights include the right to object to processing of your personal data where that processing is carried out for our legitimate interests. Note that in certain circumstances, these rights might not be absolute.

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Right

Further Information

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Right to be Informed

• You have the right to know whether your personal data is being processed by us, how we use your personal data and your rights in relation to your personal data. 

Right of Access

• You have the right to request a copy of the personal data held by us about you.

• We will only charge you for making such an access request where we feel your request is unjustified or excessive.

• You may also access your personal data by logging into your account on the App or Website and viewing your profile.

Right to Rectification

• You have the right to request that we amend any inaccurate personal data that we have about you.

Right to Erasure

• You have the right to ask us to erase your personal data where:

1. it is no longer necessary to perform the contract

2. you withdraw your consent and there is no other legal basis permitting us to process your personal data

3. you object to the processing and we have no overriding legitimate grounds

4. your personal data have been unlawfully processed; or

5. it must be erased to comply with a legal obligation. 

• Please note that some of your personal data may be required in order for the App to function properly.

Right to Restriction of Processing

• You have the right to ask us to restrict processing your personal data in the following situations:

1. where you contest the accuracy of your personal data

2. where the processing is unlawful and you do not want us to delete your personal data

3. where we no longer need your personal data for the purposes of processing but you require the data in relation to a legal claim

4. where you have objected to us processing your personal data pending the verification as to whether or not our legitimate interests override your interests or in connection with legal proceedings.

• When you exercise this right we may only store your personal data.

• We may not further process the data unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or legal person or for reasons of important public interest.

• Please note that it may be necessary for us to process some of your personal data in order to provide the App or Website and in certain instances where you ask us not to process your personal data you may not be able to use the App or Website.

• We will inform you before the processing restriction is lifted.

Right to Data Portability

• You may request us to provide you with your personal data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your personal data directly to another data controller where this is technically feasible.

• This right only arises where:

1. we process your personal data on the legal bases of your consent or where it is necessary to perform our contract with you; and

2. the processing is carried out by automated means. 

Right to Object

• You have a right to object at any time to the processing of your personal data where we process your personal data on the legal basis of pursuing our legitimate interests.

Right to Object to Automated Decision-Making, including Profiling

• You have a right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

• We may not be able to comply with this request where the processing is necessary to enter or perform our contract with you or where you explicitly consent to this. However, you are entitled to have a person from our team to review the decision so that you can query it and set out your point of view to us.

 

You can exercise any of these rights by submitting a request in writing to https://www.free-now.com/ie/rider-care.

You also have the right to lodge a complaint with the  Data Protection Commission with regards to the processing of your personal data by us. For further information see  www.dataprotection.ie.

 

9. AGE RESTRICTION

Individuals under the age of 18 are not eligible to use the Services and must not attempt to register and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 18 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 18, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at https://www.free-now.com/ie/rider-care/

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10. CHANGES TO THIS NOTICE & QUESTIONS

[Any material changes we may make to the Notice in the future will be notified to you by e-mail or pop-up notification when you next start the App or visit the Website. The new Notice may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Website.

If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your Personal Data in the new manner.

Questions, comments and requests regarding this Notice and the way your Personal Data is being used or processed by us are welcomed and should be submitted to Freenow in writing.

 

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